Frequently Asked Questions

Most frequent questions and answers.

Yes. Debit and Credit cards are accepted.

There is no age limit to enter the haunt, you’re the parent and can decide whether it’s appropriate for your child. We do require anyone under 10 be accompanied by an adult.

ABSOLUTELY NOT! We have a very strict no touching policy. This means that actors are not allowed at any point in the show to touch you. This also means that you are not allowed to touch our actors. If for any reason you are caught touching an actor and we deem you as a threat to the show, you will be removed with no refund.

Experiences vary…. some groups run right through while others take their time, it depends on how you deal with fear.

For ticket pricing and discounts refer to our tickets page.

There are no refunds, but at any point if you do chicken out there are indicated fire exits that can be used to leave if you wish. You will not be allowed to reenter through these exits once you’ve left. If you would like to reenter after regaining your composure please speak to a staff member and it will be to their discretion whether or not to guide you back to where you were.

Absolutely! Speak to someone at our ticket booth if you are at Sanctum of Horror, or Click Here to get more information on how to become an actor or other volunteer opportunities here at The Sanctum.

Yes. We want to make sure that your trip to Sanctum of Horror Haunted House is a safe and entertaining one. We have a full security staff inside and outside the haunted house.

We put a lot of time and effort into our sets and our actors to do their best to assure you get your money’s worth….Yes, it is scary!!!!

Considering we are located in a parking lot, parking is both free and abundant.

We do special rates for groups for 12 or more. For group rates to apply requests need to be made with at least 24 hours notice. Please contact us with via phone or Contact Page with a subject line of “Group Discount” and please include the following information: the number of guests, the time and day you plan on being there, and the preferred method of contact for our staff members you get back to you.